60-DAY SCOPE OUT GUARANTEE

We understand that choosing the right optic can be challenging. That’s why we created our 60-Day Scope Out Guarantee - to give you confidence in your purchase.

If, within 60 days of receiving your optic, you decide it isn’t the perfect fit for your needs, you can return it and we’ll give you full credit for the price you paid for the optic, to put towards a more suitable model of your choice. This guarantee allows you to use your optic and thoroughly test and evaluate it - including magnification, reticle type, turret configuration, and overall performance - to ensure it truly meets your requirements.

How It Works

• 1Complete the Scope Out Guarantee form at the bottom of this page.
• 2We’ll email you a free prepaid returns label within 1 working day (Monday to Friday). If you would like to use it, please wait for the label before sending your optic back.
• 3Pack the optic with its original box, paperwork and all included accessories, and include a printed copy of your form.
• 4Our returns team inspects the optic. Returns arrive at our warehouse in Ireland and are passed to our UK team for inspection in a weekly shipment, so please allow some extra time. We will email you once your optic has been inspected. If it qualifies, the price you paid for it is added to your account as store credit, or exchanged straight away for the model you choose if it is in stock.

Conditions of Return

Optics returned under the 60-Day Scope Out Guarantee must be in reasonable, re-sellable condition. Returned optics are inspected and graded, and resold as used stock, so we can only accept items that are clean and undamaged.

• – Light wear and tear from use during the 60-day period, such as mounting marks, ring marks or slight knocks, is acceptable, but the optic must remain fully functional and in good condition.

We cannot accept optics that have:

• ×Crimp marks, damage or heavier marking
• ×Excessive wear or misuse
• ×Missing boxes, paperwork, or included accessories

If your optic does not qualify, it is not eligible for the Scope Out Guarantee and we will contact you.

Store Credit

• –You receive store credit equal to the price you paid for the optic (delivery charges are not credited). Your credit does not expire.
• –You can use it towards any product we sell on this website. If the new item costs more, you pay the difference.
• –If a suitable replacement optic is not immediately available, your credit stays on your account until an alternative becomes available.
• –If your replacement is cheaper than the original, the remaining balance stays on your account as store credit. Refunds cannot be issued for the remaining balance.
• –The replacement must be a product we sell on this website. We cannot exchange into items that are not available to EU customers, for example those that need an export licence.

Your Statutory Rights

The Scope Out Guarantee is an optional extra from Optics Warehouse Ltd, and is legally binding on us under the conditions set out on this page. It is in addition to your legal rights as a consumer, which it does not affect.

• –Right to withdraw: you can withdraw from your order for any reason within 14 days of receiving it and receive a refund. Use our Withdrawal from Contract form and see our Returns page. If you have handled the item more than was needed to inspect it, the refund may be reduced to reflect any loss in value. The Scope Out Guarantee is an alternative if you would like to use the optic for longer.
• –Faulty, damaged or incorrect items: these are covered by your legal guarantee. Please return them through our Returns page. They are not Scope Out Guarantee returns, and they do not use up your Scope Out Guarantee.

Guarantee Details

• –Guarantor: Optics Warehouse Ltd, Riviera House, Nicholson Road, Torquay, Devon, TQ2 7TD, United Kingdom.
• –What it covers: optics bought from this website that you decide are not the right fit. It does not cover faults, which are dealt with under your legal rights.
• –Duration: 60 days from the date you receive the optic.
• –Where it applies: orders delivered to the EU countries we ship to.
• –How to claim: complete the form at the bottom of this page and follow the steps above.

When the 60-Day Scope Out Guarantee Does Not Apply

• ×The optic is a custom or special order built to your specifications.
• ×The order was placed under a special one-off price or deal agreed individually with you, which we told you was not covered by the guarantee.
• ×The returned optic is not in re-sellable condition due to excessive wear or damage (e.g., crimped tube).
• ×The 60-day period (starting from the date you received the item) has expired.
• ×The S.O.G. has already been used once within one year of the original purchase date.
• ×The item is not an optic (e.g., rings, rails, or accessories).
• ×The optic was purchased via Amazon or eBay, or paid for with a buy-now-pay-later option (in3 or Riverty).
• ×The replacement you would like is not available to customers in the EU, for example because it needs an export licence.

We keep a record of all Scope Out Guarantee exchanges, in line with our Privacy Policy.

Example

A customer purchases a BRAND X 4–12×50 AO Mildot scope for field target shooting. After 45 days of testing, they realise they need greater magnification.

They complete the Scope Out Guarantee form and we email them a free returns label. They send the optic back (in good, resellable condition with the original packaging and paperwork) along with a printed copy of the form.

Upon receipt, our returns team inspects the optic. As it qualifies under the guarantee, the price paid for the scope is added to the customer’s account as store credit. They choose a BRAND Y 10–50×60 - a more suitable model for their shooting discipline - and pay the difference in price.

The new optic is dispatched. The result: the customer now has a scope that fits their needs - without being stuck with the wrong one.