Complaints Procedure
In the unlikely event that you have any complaints as to our service or any of the goods and services supplied to you from our site, please contact us by:
E-mail:
Telephone:
+44 1803 611 895 (Monday to Friday, 10:00–16:00 GMT)
We ensure we will complete the following steps:
1. We will acknowledge your complaint promptly, and within 7 working days of receiving it.
2. We will investigate your complaint and endeavour to send you a final response within 4 weeks of receiving it. If we are unable to provide a final response within this time, we will write to you explaining why and let you know when you can expect it.
3. If you are dissatisfied with our final response, or you have not received a final response within a reasonable time, you can contact your national consumer protection authority, or the European Consumer Centre in your country, which provides free assistance with cross-border consumer disputes. You may also be able to refer your complaint to a national consumer alternative dispute resolution body in your country of residence.
Complaints about how we handle your personal data are covered in our Privacy Policy, which also explains how to contact your data protection supervisory authority.