At Optics Warehouse, we take pride in delivering quality products and service.

You have 14 days from the day you receive your order (or the last item, if your order arrives in separate deliveries) to withdraw from it without giving a reason. Tell us using our Withdrawal Form, or by any other clear statement such as an email, telephone call or letter. Once you've told us, you have 14 days to send the item(s) back.

Please return items complete with all accessories and, where possible, in their original packaging. You may open and check items as you would in a shop, but please take reasonable care of them. If an item has lost value because it has been handled more than necessary to check what it is and how it works (for example, by being used in the field), we may reduce your refund by the amount of that loss in value.

Please only return the items you received from us. If you include other items, such as aftermarket accessories, we'll send them back to you at your cost.

Free returns label – returns sent using the free label we email you go to our Irish returns warehouse at no cost to you, with no import fees.

Your own courier – if you withdraw from your order because you've changed your mind and choose to send the items back yourself, you pay the direct cost of returning them to our Irish returns warehouse. There are no customs charges or import fees within the EU. If you send them to our UK address instead, any customs charges and import fees are your responsibility.

Faulty or incorrect items – return costs are always ours. Please contact us before paying to send back a faulty item.

If you withdraw from your order, we'll refund you within 14 days of learning of your decision. Refunds are issued to your original payment method at no charge and include standard delivery costs (if you chose a more expensive delivery option than our standard delivery, the extra cost isn't refundable). We may wait until we've received the items, or you've shown us proof of postage, whichever is earlier, before refunding.

We refund the amount you paid, in the currency you paid in. If your card or account is in a different currency, your provider’s exchange rate may apply. This is outside our control and we don't charge any fee for making the refund.

Returns are booked in at our returns warehouse in Ireland and sent to our UK team each week, where we assess them for condition and, for faulty items, to confirm the fault. Please allow for this when you return an item. If you use your own courier, the items remain at your risk until they reach us, so please package them securely and keep your proof of postage.

Under EU consumer law, you're entitled to goods that match their description and work as they should. We're responsible for any fault that was present when the item was delivered and becomes apparent within 2 years of delivery.

If an item is faulty, you're entitled to have it repaired or replaced free of charge. If that isn't possible, or doesn't solve the problem, you're entitled to a price reduction or a refund. Please contact us and we'll arrange the return at no cost to you, including postage.

Returned items are sent to our UK team each week for assessment, so please allow a little extra time. If, after a genuine assessment, an item is found not to be faulty, we'll contact you first and explain our findings. Return postage for items that aren't faulty is at your cost, as described under Return Costs.

Faulty items – replacements are provided free of charge, including delivery, within a reasonable time and subject to stock availability. If we can't replace the item, we'll refund you.

Change-of-mind exchanges – exchanges are an extra service we offer alongside your right to withdraw. They're usually processed within 7 working days of your return reaching our UK team (up to 14 during peak times), subject to stock availability. Returns can use our free returns label; delivery of the replacement item is charged at our standard delivery rates. Replacements are sent to your original delivery address unless you request otherwise. If we can't supply the exchange item, we'll refund you as set out under Refunds.

The right to withdraw from an order without giving a reason ends after 14 days. After that, we may in some cases accept items back with up to a 20% restocking fee deducted. This is a goodwill gesture, in addition to your statutory rights, and doesn't apply to faulty items, which are covered by your legal guarantee above.

Most products also come with a manufacturer warranty for repair or replacement. Check the brand’s warranty terms. This is separate from, and in addition to, your legal rights against us.

If you are within 60 days, selected items may qualify for our 60-Day Scope Out Guarantee. This is a voluntary guarantee, in addition to your statutory rights.

Your legal guarantee is with us as the seller, and you don't have to go to the manufacturer first. Some manufacturers also handle warranty claims directly, and key contacts are listed below:

Cancelling an Order – You have 14 days under EU consumer law to withdraw from your order and receive a full refund (including standard delivery). You can tell us using our Withdrawal Form or by any other clear statement (for example by email, telephone or letter). Please take reasonable care of items you're returning.

Refunds – Issued within 14 days of us learning of your withdrawal, to your original payment method, at no charge. We may wait until we've received the goods or you've shown proof of postage. Foreign currency refunds follow your provider’s rates.

Return Costs – Free using our returns label. If you change your mind and use your own courier, you pay the return cost to our Irish returns warehouse, with no customs charges or import fees within the EU. Return costs for faulty or incorrect goods are ours.

Faulty Goods – Faulty goods are repaired or replaced free of charge, and if that isn't possible, refunded. Our legal guarantee lasts 2 years from delivery and is separate from any manufacturer warranty.

Exchanges – Change-of-mind exchanges are usually processed within 7 working days of your return reaching our UK team, up to 14 during busy times, subject to stock. Delivery of the replacement is charged at our standard rates.

These terms do not affect your statutory rights.

Withdraw OnlineDownload Model Withdrawal Form (optional)